PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICES OR WEBSITE.
Important note: Our Notice of Privacy Practices is a separate document that governs how protected health information (“PHI”) is used and disclosed in connection with healthcare services in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”).
I.Introduction
This Privacy Policy describes how DirectCare AI (“DirectCare AI,” “we,” “us,” or “our”) collects, uses, and discloses information about you when you access or use our website, mobile application, and related services (collectively, the “Platform”).
DirectCare AI is a trade name of Meta Digital Developers LLC, a Wyoming limited liability company, located at:
30 N Gould St, Ste N
Sheridan, WY 82801
United States
This Privacy Policy applies to information collected through:
- Our website and mobile applications
- AI-powered chat, SMS, and voice interactions
- Remote patient monitoring (RPM) and telehealth services
- Communications between you and DirectCare AI
Use of the Platform is also governed by our Terms of Service. By using our Platform, you agree to this Privacy Policy.
II.Information We Collect
We collect the following categories of information:
1. Personal Information
Information that identifies you, including:
- Name, address, email, phone number
- Date of birth, gender
- Account credentials
- Billing and payment information
2. Health Information
Information related to your health and care, including:
- Medical history, conditions, and symptoms
- Device data (e.g., glucose, blood pressure, weight)
- Communications with care teams or AI systems
Health information may constitute Protected Health Information (PHI) and is governed by our Notice of Privacy Practices.
3. Device and Usage Data
Automatically collected data:
- IP address, browser type, device identifiers
- Usage activity, session logs, timestamps
- Referring URLs and navigation patterns
4. Communications Data
- Messages via chat, SMS, email, or voice
- Customer support interactions
- AI interaction transcripts (where applicable)
5. Information from Third Parties
We may receive information from:
- Healthcare providers and clinical partners (e.g., OpenLoop)
- Device and data integrations (e.g., wearables)
- Payment processors
- Analytics providers
III.How We Collect Information
We collect information:
- Directly from you (forms, onboarding, communications)
- Automatically (cookies, analytics tools, logs)
- From third parties (providers, integrations, partners)
IV.How We Use Your Information
We use your information for:
Healthcare & Operations
- Delivering telehealth, RPM, and care management services
- Coordinating care with providers and clinical partners
- Supporting eligibility, billing, and reimbursement workflows
Platform Functionality
- Operating, maintaining, and improving the Platform
- Personalizing user experience
Communications
- Sending service-related communications (email, SMS, calls)
- Responding to inquiries and support requests
Analytics & Product Improvement
- Understanding usage patterns
- Improving performance, reliability, and features
Security & Compliance
- Verifying identity
- Detecting fraud or unauthorized activity
- Complying with legal and regulatory obligations
De-Identified Data
We may create and use de-identified or aggregated data for analytics, research, and product improvement.
V.Disclosure of Your Information
We may disclose your information:
1. Healthcare Providers & Clinical Partners
Including OpenLoop and associated licensed providers to deliver care.
2. Service Providers
Including vendors that support:
- Cloud infrastructure and hosting
- Payment processing (e.g., Stripe, QuickBooks)
- Analytics (e.g., Google Analytics, Meta)
- Customer communications and support tools
All vendors handling PHI are subject to Business Associate Agreements (BAAs) where required.
3. Legal & Regulatory Requirements
To comply with:
- Federal and state laws
- HIPAA and HITECH obligations
- Law enforcement or regulatory requests
4. Business Transfers
In connection with mergers, acquisitions, or asset sales.
5. With Your Consent
Where you explicitly authorize disclosure.
VI.Cookies and Tracking Technologies
We use:
- Cookies
- Pixels (e.g., Meta Pixel)
- Analytics tools (e.g., Google Analytics)
These technologies help us:
- Understand user behavior
- Improve performance
- Deliver relevant content
You may control cookies through browser settings or Global Privacy Control (GPC) signals.
VII.Your Privacy Rights
Depending on your location (e.g., California), you may have rights to:
- Access your personal information
- Request deletion
- Correct inaccurate information
- Opt out of certain data uses
To exercise your rights, contact: privacy@directcareai.com
We will verify your identity before processing requests. California residents: see our CCPA Notice for state-specific rights and how to submit requests.
VIII.Data Security
We implement administrative, technical, and physical safeguards, including:
- Encryption (in transit and at rest)
- Role-based access controls (RBAC)
- Multi-factor authentication (MFA)
- Audit logging and monitoring
However, no system is completely secure. Use of the Platform is at your own risk.
IX.Data Retention
We retain information:
- As long as necessary to provide services
- To comply with legal, regulatory, and billing requirements
- In accordance with HIPAA retention obligations
X.Third-Party Services
Our Platform may link to third-party services. We are not responsible for their privacy practices. Please review their policies separately.
XI.Children's Privacy
Our services are not intended for individuals under 18 years of age, and we do not knowingly collect data from minors.
XII.Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date. Continued use of the Platform constitutes acceptance of changes.
