Patient Bill of Rights

I. Right to Respectful, Dignified Care

You have the right to receive care that is respectful of your dignity, identity, beliefs, and personal values — free from discrimination based on race, ethnicity, age, gender, gender identity, sexual orientation, religion, national origin, disability, language, marital status, or source of payment.

Every DirectCare AI clinician, care team member, and support staffer is expected to communicate with you professionally, listen to your concerns without judgment, and treat your health goals as the central focus of your care plan.

II. Right to Privacy & Confidentiality

Your medical information is protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable state privacy laws. You have the right to:

• Have your personal health information (PHI) kept private and shared only with people directly involved in your care, with your written authorization, or where required by law.
• Communicate with your clinician through a secure, encrypted patient portal.
• Receive a copy of our Privacy Policy describing how we collect, use, and protect your information.
• Request restrictions on how your information is used or disclosed.
• Be notified in the event of a data breach involving your protected health information, as required by federal law.

III. Right to Informed Care Decisions

You have the right to be a full participant in decisions about your health. This means you may:

• Receive clear, plain-English explanations of your diagnosis, treatment options, expected outcomes, side effects, and risks before any prescription is written.
• Ask questions and receive complete answers about your protocol, including alternative treatments and what happens if you do nothing.
• Receive information about the costs of medications and labs before you commit to a plan.
• Take the time you need to think about a decision before consenting to treatment.

IV. Right to Know Your Clinician

You have the right to know:

• The full name and professional credentials (MD, DO, NP, PA, etc.) of every clinician participating in your care.
• The state(s) in which each clinician is licensed to practice.
• The role of any non-clinician care-team members (such as Care Coaches or pharmacy partners) involved in your treatment plan.
• How to contact your clinician through the patient portal between visits.

V. Right to Refuse Treatment

You may decline any recommended treatment, medication, lab order, or procedure at any point in your care, even after starting a protocol. If you decide to stop a medication, we ask that you notify your clinician through the patient portal so that we can:

• Discuss any safety considerations related to discontinuing a prescription (such as tapering schedules for hormone therapy).
• Adjust your care plan or recommend alternatives.
• Update your medical record so any future clinician you see has accurate information.

Refusal of treatment will not affect your ability to receive other care from DirectCare AI.

VI. Right to Access Your Medical Records

You have the right to access, review, and request copies of your medical records, including:

• Your intake history, clinician notes, prescriptions, and any imaging or lab results ordered through DirectCare AI.
• A written summary of your care plan in plain English.
• The ability to request corrections to information you believe is inaccurate.

Records are available through the patient portal and, upon written request, can be transferred to another healthcare provider of your choice.

VII. Right to Transparent Pricing

You have the right to know the cost of your care before you commit. We will:

• Display medication and lab pricing on the relevant product pages and in your patient portal before you submit any order.
• Not charge hidden fees, surprise charges, or auto-renewals you have not affirmatively opted into.
• Provide itemized receipts compatible with HSA, FSA, and other reimbursement programs.
• Notify you in advance of any price changes affecting an active protocol.

VIII. Right to Continuity of Care

You have the right to:

• Continue to receive care from DirectCare AI as long as you remain a patient in good standing.
• Receive a reasonable transition plan if a clinician leaves the platform, including the option to be matched with another US-licensed clinician.
• Be given timely notice if DirectCare AI cannot continue offering a service in your state.
• Have your records transferred to another provider if you decide to discontinue care with us.

IX. Right to Voice Concerns & File Complaints

You have the right to raise concerns about any aspect of your care without fear of retaliation. To file a concern:

• Send a message to your care team through the patient portal, or
• Email support@directcare.ai.

We will acknowledge your concern within two business days and provide a written response or update within ten business days. If your concern involves a clinical matter, you may also contact the relevant state medical board.

X. Contact

Questions about your rights, or this Bill of Rights document, can be directed to:

DirectCare AI
Patient Advocacy Team
support@directcare.ai

If you need to access or update your medical records, log in to your patient portal.